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Customer Service Support

Summary

We are looking for a Customer Service Representative to help deliver outstanding remote customer support throughout the year. 

Regular hours expected to be just 1 hour per day, to be extended on key significant dates and on an ad-hoc basis.

About Us

Camp Wildfire is Europe’s first Summer Camp for Adults. An extraordinary weekend where guests adventure by day and party by night. 

We are currently a startup with 3 full-time employees and a network of freelancers and suppliers. We have been running for 4 years and are currently doubling in size each year.  The team have 10+ years experience of working in the festivals, events, film, marketing and creative industries. We are a dynamic, creative team who care a lot about the work we do and have won multiple awards for our work.

Our ambitions are big. In the next 5 years we plan to take the Camp Wildfire concept across the UK and Europe, establishing ourselves as the leading brand in this entirely new market. We will reinvent summer camps for the festival generation, just as Secret Cinema reinvented a night at the movies. 

Website: https://campwildfire.co.uk/  

Facebook: @campwildfire

Instagram: @campwildfire

Objectives

To support the existing team in delivering an outstanding customer service experience.

Location

Remote Working

Time

1 hour per day (Monday-Friday) timings flexible

Extended hours on the following dates (with more expected on an ad hoc basis):

Friday 30th April, Friday 7th May- 9am-12pm

Sunday 25th July, Sunday 1st August & Sunday 8th August- 5pm-8pm

Friday 20th August, Saturday 21st August, Sunday 22nd August, Monday 23rd August- 9am-4pm 

Friday 27th August, Saturday 28th August, Sunday 29th August, Monday 30th August- 9am-4pm

Friday 3rd September, Saturday 4th September, Sunday 5th September, Monday 6th September- 9am-4pm

Finance

£10 per hour

To Apply

Please send a covering letter no longer than 300 words and CV using the form on this page.

Job Description

Customer Service Support

  • To be the first point of contact for customers who contact us via email and social accounts and to help with simple queries
  • To ensure all customers receive an initial response within 24 hours 
  • To pass more complex queries onto the team 
  • Other tasks relating to the project objectives as can be reasonably expected

 

 

 

 

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