We understand plans can change, and we aim to make adjusting your booking as smooth as possible. Whether you forgot to add something or need to make a change, here’s everything you need to know.
Adding Items to Your Booking
Forgot to add something? No problem!
You can easily add extra tickets, accommodation, or extras like Spa Sessions at any time by placing a new order.
Be sure to use the same email address for all bookings, and everything will link automatically under your online account.
Amending Items in Your Booking
Need to make a change to an existing booking?
Contact our Customer Support Team with your order number and details of the change you’d like to make.
Examples of changes we can assist with:
Increasing the number of guests for boutique tents
Adjusting bed configurations in boutique accommodation
Upgrading ticket types
Important:
Downgrading tickets or tent sizes is not possible after the 7-day cooling-off period has ended.
Refunds, Exchanges, and Resales
Refunds & Exchanges
We offer a 7-day cooling-off period where you can cancel items for an immediate refund.
After the cooling-off period, eligibility for a refund or exchange depends on our Refunds & Exchanges Policy.
To request a refund or exchange, email us. Claims are reviewed within 14 days.
What If I’m Not Eligible for a Refund?
Consider listing your tickets or accommodation on our Marketplace (available once all ticket tiers have sold out).
You can also transfer tickets to friends or family.
Need Help?
For any changes or questions, our friendly Customer Support Team is here to assist. Just have your order number ready, and we’ll help you make the adjustments you need! 🌟