To ensure the sustainability of our events and maintain the highest quality, we operate a clear and fair ticket policy. Please read below for important details regarding refunds, exchanges, and cancellations.
Refund Policy
7-Day Cooling-Off Period
If you change your mind within 7 days of making a booking, you are eligible for a full refund.
How to request: Notify us within 7 days of your booking.
Processing time: Refunds will be issued within 14 days.
Tickets Are Non-Refundable
Once the 7-day cooling-off period has ended, all tickets, accommodation, and travel bookings are non-refundable, unless an event is cancelled, postponed or curtailed. This policy helps ensure the long-term viability of our events, which rely on accurate attendance numbers and planning.
Cancellation or Postponement
If an event is cancelled or postponed, we will offer you:
The option to exchange your booking for a future event, OR
A full refund.
Refunds or exchanges for cancellations/postponements will be processed within 14 days.
Curtailment
If an event is curtailed (cancelled or postponed after it has started):
You will be offered a partial refund based on the portion of the event that did not take place, OR
The option to exchange your booking for a future event.
Refunds or exchanges for curtailments will be processed within 14 days.
Serious Illness
If you are unable to attend due to a serious illness, you may be eligible to exchange your booking for a future event.
Requirements:
Notify us at least 48 hours before the event starts.
Provide a valid doctor’s certificate confirming you are unfit to attend.
Important: Exchanges for serious illness are granted at our sole discretion, based on the information provided.
Pregnancy and Attendance
We are delighted to welcome pregnant people to our events and encourage participation in activities as they feel comfortable. Pregnancy is not considered a reason for a refund or exchange.
Key Points to Remember
Tickets, accommodation, and travel bookings are non-refundable outside the 7-day cooling-off period.
Refunds and exchanges are only offered in specific circumstances, as outlined above.
Refunds or exchanges will be processed within 14 days when applicable.
By purchasing a ticket, you agree to these terms.