To ensure the sustainability of our events and maintain the highest quality, we operate a clear and fair ticket policy. Please read below for important details regarding refunds and cancellations.
Refund Policy
7-Day Cooling-Off Period
If you change your mind within 7 days of making a booking, you are eligible for a full refund.
How to request: Notify us within 7 days of your booking.
Processing time: Refunds will be issued within 14 days.
Tickets Are Non-Refundable
Once the 7-day cooling-off period has ended, all tickets, accommodation, and travel bookings are non-refundable, unless an event is cancelled, postponed or curtailed. This policy helps ensure the long-term viability of our events, which rely on accurate attendance numbers and planning.
Cancellation or Postponement
If an event is cancelled or postponed, we will offer you:
The option to exchange your booking for a future event, OR
A full refund.
Refunds or exchanges for cancellations/postponements will be processed within 14 days.
Curtailment
If an event is curtailed (cancelled or postponed after it has started):
You will be offered a partial refund based on the portion of the event that did not take place, OR
The option to exchange your booking for a future event.
Refunds or exchanges for curtailments will be processed within 14 days.
Refund Protection
When you book with us, you can choose to add Refund Protection. It’s optional, but without it your booking is non-refundable (once the 7 day cooling off period has ended), so please keep this in mind when booking, as it can't be added after your order has been placed.
If you do choose to protect your booking and then cannot attend for a covered reason, you can apply to TicketPlan for a refund of what you paid.
Covered reasons include:
Doctor-confirmed illness or injury
Death of someone in your booking or immediate family
Jury service, a witness summons, unexpected public transport disruption
Vehicle breakdown or theft,
Burglary or fire at home shortly before the event
Some pregnancy-related circumstances.
Mental health conditions are covered on the same basis as physical conditions.
Some circumstances are not covered, particularly anything you could reasonably have known about when you booked. Please read the TicketPlan Refund Promise before buying Refund Protection to check which circumstances are covered.
How to apply: TicketPlan administers Refund Protection. Send all applications, evidence and correspondence directly to TicketPlan using the contact details in the Refund Promise, not to us. TicketPlan assesses each application.
You can cancel Refund Protection you have purchased within 14 days of purchase, provided the event has not yet taken place, and receive a refund of its cost. After 14 days, the cost of Refund Protection is non-refundable.
Pregnancy and Attendance
We are delighted to welcome pregnant people to our events and encourage participation in activities as they feel comfortable doing.
Being pregnant isn't in itself a reason for a refund or exchange. Refund Protection does cover some pregnancy-related situations, where you booked well before your due date and either give birth shortly before the event or the event falls close to your due date. And if you develop a complication that your doctor confirms means you can't attend, that can be claimed as illness. Please read the Refund Promise for the full details.
What if I can't attend for personal reasons?
We understand that sometimes circumstances change, whether it's a family emergency, bereavement, a change of personal circumstances, or another reason that means you can't make it. While tickets are non-refundable outside the cooling-off period, you still have options:
Refund Protection. If you bought it and your reason is covered, apply to recover the costs via TicketPlan.
Transfer your booking to someone else. Free, from your account. Two things to know first: a ticket with activities booked can't be transferred until you un-enrol it, and an item you're paying for by instalments can't be transferred until the balance is paid. See Selling or transferring your ticket.
Sell it privately to a friend or family member. You can, for no more than you paid, and then use the name transfer above to put the booking into their name. Please don't advertise or sell it publicly, that's what the Marketplace is for.
Sell it on the Marketplace, it opens when all ticket tiers have sold out for each event.
You can reach us via live chat (the chat bubble in the bottom-right corner of any page) or via office@campwildfire.co.uk.
Key Points to Remember
Tickets, accommodation, and travel bookings are non-refundable outside the 7-day cooling-off period.
Refund Protection is the route for most personal circumstances, and it's assessed by TicketPlan.
Refunds and exchanges are only offered in specific circumstances, as outlined above.
Refunds or exchanges will be processed within 14 days when applicable.
By purchasing a ticket, you agree to these terms.