Having trouble with a booking or a payment? Don't worry- we've got you covered. Here are the most common issues and how to sort them out.
Booking Issues
Can't Find Your Booking?
If you can't track down your booking, get in touch with our team and we'll dig into it for you. It helps if you can share:
The email address you used when booking
Details of what you ordered
The last 4 digits of the card you paid with
Didn't Receive a Confirmation Email?
If your confirmation email hasn't shown up:
Have a look in your spam or junk folder first- it sneaks in there sometimes.
Still nothing? Get in touch with our team and we'll resend it for you.
Changed Your Email Address?
If your email address has changed and you need it updated on your booking:
Get in touch with our team with your old and new email addresses.
We'll update your account so you don't miss any important comms.
Billing Issues
Updating Payment Method on a Payment Plan
Need to update your payment card on a payment plan? Here's how:
Log into your account and head to your Orders page: https://campwildfire.co.uk/shop/order_history/.
Click the relevant order number to open the details.
In the Payment Plan section, hit the pencil icon (✏️) to edit.
You'll be taken to a page where you can add or update your card details.
Changing Payment Dates on a Payment Plan
Want to change when your payment plan payments come out? Just get in touch with our team at office@campwildfire.co.uk and we'll sort it. If a payment has already failed and is currently being retried, we won't be able to change the date for that one - but we can update all future payments for you.
What Happens if a Payment Fails?
If an instalment payment fails, don't worry- you won't lose your booking straight away.
If a payment fails, we'll try again automatically over the following days and send you reminders. You have 28 days from the date of the failed payment to bring your account up to date. If it's still outstanding after 28 days, we'll cancel the booking and the money paid so far isn't refunded- so please get in touch before then if you're having difficulty.
Tips to Avoid Issues
Double-check your details: Make sure your email address and payment info are correct when you book.
Save your records: Keep a copy of your confirmation email and payment plan schedule.
Act early: Get in touch with our team as soon as you spot an issue — the sooner, the easier it is to fix.
Still got questions? Drop us a message and we'll help you out.