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The Marketplace: How It Works

The Marketplace is Camp Wildfire's official, secure community platform for buying and selling spare tickets and accommodation. It's the only safe and reliable way to resell tickets for our events.

This year, our tech team has built The Marketplace from scratch, in-house - it's something we've wanted to do for a long time. This is its first year in action, and we're really hoping it'll be a smoother experience than the third-party ones we've used in the past. As with anything new, there might be the odd bump along the way, so we'd love your feedback - let us know what's working and what isn't!


Key Dates

The 2026 Marketplace dates are as follows:

7th May - Buyers can join the waitlist & sellers can add items to be listed once Marketplace is open.

28th May - Marketplace opens. Matching of buyers & items begins. Buyers on the waitlist start receiving matches. Matches are valid for 48 hours.

7 days before the event - The Marketplace closes. Any unsold items are returned to your account. You can use these to enrol and attend the event.


For Buyers

1. Join the waitlist

Log in and join the waitlist for the weekend you’d like to attend using the links below:

Tell us how many tickets you're looking for and whether you need accommodation - accommodation is entirely optional.

2. Wait for your match

When items matching your request become available, you'll receive an email. Your match may include items from different sellers - for example, your ticket from one person and your accommodation from another. We'll wait until everything you've requested is available before sending your match email.

3. Accept within 48 hours

You have 48 hours to accept your match and complete your purchase. If you decide to go ahead, you can choose to pay in full or via a monthly payment plan.

If you pass or don't respond in time, the items move to the next buyer in the queue and you go to the bottom of the waitlist. You won't receive another match until you reach the top again.

There's no bidding, no priority listings, and no way to skip the queue - everyone is matched fairly, in the order they joined.


For Sellers

1. List your items

Log in and add the items you’d like to resell for your chosen weekend using the links below:

You'll see which items are eligible - select the ones you'd like to sell and confirm. You can list individual items from an order, so there's no need to sell everything together.

2. We'll match you to buyers

Once listed, we take care of the rest. When your item/s match what buyer/s are looking for, they'll be notified and given 48 hours to purchase. If you list multiple items they may sell to multiple buyers e.g. 1 ticket to buyer A, 2 tickets to buyer B.

3. Get your payout

If your items sell, you’ll receive a payout equal to the amount you originally paid, minus the 5% Marketplace fee. Payouts are returned to your original payment method within 10 working days, in the same way you paid (instalments or lump sum).


Fees

A 5% marketplace fee applies to both buyers and sellers. This helps cover the cost of building, running, and maintaining the platform securely. This fee is lower than our previous third party marketplace tool.

You may notice some accommodation listed by Wildkind alongside community-listed items - this is stock still available on our main website, included so buyers can pick up tickets and accommodation together. The 5% fee is not charged on Wildkind's own accommodation.


How Matching Works

All items are sold at the final selling price. For fairness, every buyer pays the same amount for the same type of item.

As a seller, you'll be refunded what you originally paid, minus the 5% fee.

All items are sold in the order they were listed. First listed, first sold.


What Can Be Listed

You can list items that have sold out and are no longer available to purchase- typically weekend tickets and certain types of accommodation.

The following items cannot be listed:

  • Exchange items

  • PA tickets and upgrades

  • Extra credits

Payment plans: You'll need to pay off your remaining balance before you can list any items. You can do this early from your Orders page - see our Payment Methods article for details.


Enrolments and Listings

If your ticket has active enrolments (e.g. you've enrolled on activities), you won't be able to list it until those are removed. Similarly, if your ticket is listed, you won't be able to enrol.

If an item has been assigned to a group member in your enrolment account you will also need to unassign this item before being able to list on the Marketplace.

This is a technical limitation - unfortunately it's not something we're able to override. You'll need to remove one before doing the other.


Transfers

You can't transfer a ticket that's currently listed on The Marketplace. Remove your listing first if you'd like to transfer it to a friend instead.


De-listing Items

You can remove your listing at any time before it sells. Once removed, the item returns to your account and you're free to use it, transfer it, or re-list it.

Please note: items that have been listed on The Marketplace are not eligible for a refund or exchange through our standard policy, even after removing them.


Terms and Conditions

By using The Marketplace, you agree to our updated terms and conditions. Full terms are available on the Camp Wildfire website.


Get in Touch

Got questions? Chat to us via the chat bubble in the bottom-right corner, or email office@campwildfire.co.uk.

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