Help & support
Got a question? Refunds, policies, contact details, and anything else you need
14 articles
How to View Your Orders
The Marketplace: How It Works
I can't find my ticket or booking confirmationHow to find your Camp Wildfire booking confirmation, tickets, and order details — including what to do if you've checked spam and still can't see anything.
Selling or transferring your ticketHow to sell your Camp Wildfire ticket through the official marketplace, transfer a name on a booking, or find out your options if you can't attend.
Refund and Exchange Policy
Account login & troubleshootingHow to log in to your Camp Wildfire account, reset your password, and fix common login problems.
Unacceptable Behaviour Policy
Complaints Policy & Procedure
Why We Use AI in Customer SupportLearn why we use AI in customer support, how it helps you get faster answers, and how to speak to a human whenever you need one.
Why We Can't Offer Refunds
Get in touchHow to contact the Camp Wildfire support team, plus quick links to the most common questions we can help with right away.
Booking & Billing Issues
Local Residents
The Marketplace