Help & support
Got a question? Refunds, policies, contact details, and anything else you need
15 articles
- How to View Your Orders
- The Marketplace: How It Works
- The Marketplace: Frequently Asked QuestionsAnswers to the most common questions about buying and selling on The Marketplace, including ticket types, upgrades, accommodation, car parking, and how matching works.
- I can't find my ticket or booking confirmationHow to find your Camp Wildfire booking confirmation, tickets, and order details — including what to do if you've checked spam and still can't see anything.
- Selling or transferring your ticketHow to sell your Camp Wildfire ticket through the official marketplace, transfer a name on a booking, or find out your options if you can't attend.
- Refund and Exchange Policy
- Account login & troubleshootingHow to log in to your Camp Wildfire account, reset your password, and fix common login problems.
- Unacceptable Behaviour Policy
- Complaints Policy & Procedure
- Why We Use AI in Customer SupportLearn why we use AI in customer support, how it helps you get faster answers, and how to speak to a human whenever you need one.
- Why We Can't Offer Refunds
- Get in touchHow to contact the Camp Wildfire support team, plus quick links to the most common questions we can help with right away.
- Booking & Billing Issues
- Local Residents
- The Marketplace