Terms & Conditions
Last updated: 23 August 2026
1. General
1.1 Access to the website you are using is granted strictly in accordance with these Terms & Conditions.
1.2 All interactions with us are to be governed by these Terms & Conditions.
1.3 Please read these Terms & Conditions carefully and print and keep a copy of them for your reference.
1.4 We may update these Terms from time to time. Clause 18 explains when a change applies to you.
1.5 Nothing in these Terms & Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under the law of England and Wales. Nothing in these Terms & Conditions affects your statutory rights as a consumer.
2. Information About Us
2.1 Wildkind is a trading name of Adventure Camp Ltd, a company incorporated in England and Wales, whose registered office is at 5a The Gardens, Broadcut, Fareham, Hampshire, United Kingdom, PO16 8SS. Our company registration number is 09468289. Our VAT number is GB270662014. You may contact us at office@wildkind.co.uk.
3. Brand, Trademarks & Intellectual Property
3.1 'Wildkind', 'Wildfire', 'Camp Wildfire', 'Kindling' and 'Camp Kindling' are registered trademarks; the Wildkind, Camp Wildfire and Camp Kindling logos, terms Wildkind, Camp Wildfire, Wildfire, Camp Kindling, Kindling and any related artwork cannot be used without the written permission of Adventure Camp Ltd.
3.2 All information on our websites including photos, designs, videos, written words, computer code and any other form of media, remain the sole intellectual property of us and cannot be downloaded, copied, distributed or used in any way without the prior written permission of Adventure Camp Ltd.
4. Website & Terms of Use
4.1 The website you are using (campwildfire.co.uk or campkindling.co.uk) ("the Website") (and its subdomains) is owned and operated by Adventure Camp Ltd ("our", "us" and "we").
4.2 The following are the rules or 'Terms' that govern the use of the Website. By using the Website you agree to be bound by these Terms. You should not use the Website unless you accept these conditions:
4.2.1 Adventure Camp Ltd accepts no liability to any person for loss or damages incurred as a result of reliance upon information displayed on the Website. We do not promise that the Website will be error-free or uninterrupted and accept no responsibility for the accuracy of information or material accessed through the site.
4.2.2 All information on the site is subject to change without prior notice. We reserve the right to modify or withdraw any part of the website without warning.
4.2.3 We cannot ensure that this site will be free from viruses, contamination or destructive features and will not be held responsible for any damage caused to your computer as a result of accessing this site.
4.2.4 We are not responsible for the products, services, actions or failure to act of any third party in connection with, or referenced on the Website. We do not endorse the content of any third party site.
4.2.5 You will only use the Website for personal private use and will not duplicate, copy or distribute any part of the website without prior consent.
4.3 Please check the site periodically for changes to these Terms (see clause 18). If you violate these Terms, we may terminate your use of the Website, bar you from future use of the site, cancel any orders you have placed, and/or take appropriate legal action against you.
5. Your Account
5.1 Once you have placed an order on the Website, you will be asked to create an account.
5.2 When you create an account, you may create a password, or other secure login method.
5.3 You must keep any password you create, or other secure login method, secret and prevent others from accessing your email account or mobile phone.
5.4 If another person uses these methods to access your account, we will not accept any responsibility for any changes they may make to your account, settings, orders, bookings, tickets, marketplace listings or enrolments. We are not responsible for any other losses you suffer, unless the person using your password obtained it because we did not keep it secure.
5.5 You may ask us to close your account at any time by contacting us at office@campwildfire.co.uk. Before closing your account we may need to complete or cancel any outstanding transactions, deliveries, bookings, enrolments or Marketplace listings, and we will tell you if that is the case. After your account is closed we will retain the records we are required to keep by law, and any other records we are permitted to keep, in accordance with our Privacy Policy.
5.6 We may suspend access to your account, or close it permanently, if we believe that your account has been used by someone else.
5.7 We may also close your account if in our opinion you are abusing our service.
6. Payments & Payment Plans
6.1 Pricing
6.1.1 Our prices include VAT.
6.1.2 Any applicable fees for payment processing or shipping will be shown at checkout or included in the price.
6.2 Payments
6.2.1 Our accepted methods of payment will be shown on the order page during the order process. Please be aware that accepted payment methods may vary country by country.
6.2.2 By providing a credit card or other payment method that we accept, you represent and warrant that you are authorised to use the designated payment method and that you authorise us (or our third party payment processor) to charge your payment method for the total amount of your Order.
6.2.3 If the payment method cannot be verified, is invalid or is otherwise not acceptable, your Order may be suspended or cancelled. You must resolve any problem we encounter in order to proceed with your Order.
6.2.4 In the event you want to change or update payment information associated with your account, you can do so by logging into your account and editing your payment information.
6.2.5 We use one or more third party payment providers to provide secure payment services in relation to transactions entered into using our online checkout. The provider used for your transaction will be identified at checkout.
6.3 Payment Plans
6.3.1 Where payment plans are offered they are interest and fee free.
6.3.2 Following the down payment, payments will be taken automatically on the dates given at the time of booking.
6.3.3 The credit card or payment method used to make the purchase must remain valid, active and have sufficient funds available during the entire term of the payment period. If for any reason the payment is declined, the customer agrees to provide an alternative, valid payment method.
6.3.4 If an instalment payment fails, you have 28 days from the date of the failed payment to bring your account up to date. During that period we will try to collect the payment again and send reminders to the email address held on your account. The number of attempts and reminders may vary. If the outstanding amount is not paid within those 28 days, we may cancel the order, stop all future instalments and release the associated booking items. All sums paid to date will be retained and no refund will be due, except where these Terms expressly provide otherwise or where required by law.
6.3.5 You may cancel your payment plan before it has been paid in full using the cancel option on that order in your account, or by contacting us. We will cancel the associated order and stop future instalments. If you are within the 7 day cooling-off period and want a refund, you must email us as set out in clause 9.1; using the cancel option in your account is not a request for a refund. Outside that period, all sums paid to date will be retained and no refund will be due, except where these Terms expressly provide otherwise or where required by law.
6.3.6 Clauses 6.3.4 and 6.3.5 are subject to the 7 day cooling-off period in clause 9.1, to our obligations where we cancel, postpone or curtail an event under clauses 9.1.1, 9.1.2 and 13.4, to a Marketplace sale under clause 15.15, and to your statutory rights.
6.3.7 By submitting the down payment, the customer agrees to be legally bound by these Terms and to make all payments on the agreed payment dates.
6.4 Account Credit
6.4.1 We issue account credit only where you have chosen to receive it.
6.4.2 Account credit expires 12 months from the date of issue and cannot be exchanged for money or withdrawn, unless these Terms expressly provide otherwise. The expiry date for each amount of credit is shown in your account. Amounts held under clauses 9.1.1 and 9.1.2 are not account credit and this clause does not apply to them.
6.5 Activity Credits
6.5.1 Activity credits are used to enrol in individual activities. Some are included with your Ticket and some can be bought separately.
6.5.2 Activity credits are allocated to an individual Ticket holder. They cannot be pooled, shared or transferred between people, except that credits attached to a Ticket transfer with that Ticket when the Ticket passes to a new holder by a transfer under clause 10.1.7. Where a Ticket is sold through the Marketplace, only the activity credits included with that Ticket transfer to the buyer; activity credits bought separately do not transfer, and clause 6.5.4 applies to them.
6.5.3 Activity credits let you enrol in the activities available to you. They do not guarantee a place in any particular activity or session.
6.5.4 Activity credits are valid only for the event they were bought for. They expire when enrolment for that event closes, and they cannot be exchanged for money or withdrawn, whether they were included with your Ticket or bought separately.
6.5.5 If we cancel an activity you have enrolled in, the credits used for it are returned to your account and can be used while enrolment remains open and subject to availability.
6.5.6 Clauses 6.4.1 and 6.4.2 do not apply to activity credits.
7. Shipping
7.1 We can only deliver items to persons 18 years or older, with an address in the UK (excluding the Channel Islands, BFPO and mail forwarding companies).
7.2 The delivery options available to you, the delivery charge for each option and the estimated delivery date will be shown at checkout before you place your order.
7.3 We use reasonable efforts to dispatch orders promptly.
7.4 Unless we expressly agree a different date with you, we will deliver your goods within 30 days of the day after you place your order. If we do not, you may treat the contract as at an end and we will refund you in full.
7.5 If for any reason we are unable to fulfil your order, we will tell you as soon as reasonably practicable and refund the amount paid in accordance with clause 9.5.
7.6 We may restrict deliveries in certain areas, including withdrawing delivery to individual addresses in exceptional circumstances.
7.7 If we cannot deliver your order in full and have to make more than one delivery, you will not be charged again for the later deliveries.
7.8 If your order does not arrive by the estimated delivery date, please contact office@campwildfire.co.uk.
8. Cancelling an Order for Goods
This section applies to Clothing, Accessories & Homeware and other physical goods bought from the Website. It does not apply to Tickets, Accommodation or Travel (clause 9.1), to activity enrolments (clause 13.9), or to Refund Protection (clause 9.10).
8.1 Your statutory right to cancel. You have the right to cancel your order for goods without giving a reason. The cancellation period ends 14 days after the day on which you, or someone you name, receives the goods. Where your order is delivered in several instalments, that period ends 14 days after the day you receive the last instalment.
8.2 How to cancel. Tell us by email at office@campwildfire.co.uk, or by any other clear statement, before the cancellation period ends. We will tell you where to send the goods.
8.3 Returning the goods. You must send the goods back within 14 days of telling us you are cancelling.
8.4 Your refund. We will refund you within 14 days of receiving the goods back, or of receiving evidence that you have sent them, whichever is earlier.
8.5 Delivery charges. Your refund will include the standard outbound delivery charge you paid. If you chose a more expensive delivery option, we will refund the standard charge rather than the higher amount you paid.
8.6 Diminished value. You may handle the goods as you would in a shop. If you handle them more than that and their value is reduced, we may deduct the reduction from your refund.
8.7 Return postage. You pay the cost of returning the goods, and we tell you this before you buy. This does not apply where the goods are faulty, unsafe or not as described.
8.8 Products this right does not cover. The statutory right to cancel does not apply to sealed goods that are not suitable for return once unsealed for health protection or hygiene reasons and have been unsealed after delivery, to goods made to your specification or clearly personalised, or to goods that deteriorate rapidly. Section 9.4 sets out how we treat personalised and custom-made items.
8.9 Faulty, unsafe or misdescribed goods. Nothing in this section, and nothing in clauses 9.3 or 9.4, affects your statutory rights where goods are faulty, unsafe or not as described. Those rights apply whether or not the statutory cancellation right applies to the product, and whether or not any return period has ended. See clause 9.2.1.
9. Refunds & Exchanges
9.1 Tickets, Accommodation and Travel are subject to a 7 day cooling-off period during which time a refund may be requested if you change your mind for any reason. We offer this period voluntarily; it is separate from, and does not reduce, any statutory rights you may have. It applies only to Tickets, Accommodation and Travel purchased directly from us. It does not apply to enrolments in individual activities, to account credit, to the Refund Protection price, which is refundable only as set out in clause 9.10.7, or to items purchased through the Marketplace, which are dealt with in clause 15.12. To use your cooling-off period, you must email us at office@campwildfire.co.uk within the 7 day period. Your notice is treated as given on the day you send the email, and all days (including weekends and public holidays) count towards the 7 day period. The 7 day period begins on the day after the day on which you place the order. After this period has passed, all orders for Tickets, Accommodation and Travel are strictly non-refundable except as set out below:
9.1.1 If an event is cancelled or postponed for which you have purchased Tickets, Travel or Accommodation through the Website then you will be offered the choice to exchange your booking for a future event or claim a full refund. Following the announcement of a cancellation or postponement you will be given 14 days to tell us whether you would like to exchange your booking to a future event or claim a refund. Any exchanges or refunds requested before the deadline will be processed within 14 days. If we do not receive your choice by the stated deadline, we will attempt to refund the amount due to the original payment method. If that is unsuccessful, we will hold the amount as a non-expiring, cash-refundable balance until verified alternative payment details are provided.
9.1.2 If an event is curtailed (cancelled or postponed once it has started) for which you have purchased Tickets, Travel or Accommodation through the Website then you will be offered the choice to exchange your booking to a future event or claim a partial refund that is prorated to the proportion of the event that has taken place. We will make an assessment as to how much of the event has taken place and will pro-rata refunds accordingly. Following the announcement of a curtailment you will be given 14 days to tell us whether you would like to exchange your booking for a future event or claim a refund. Any exchanges or refunds requested before the deadline will be processed within 14 days. If we do not receive your choice by the stated deadline, we will attempt to refund the amount due to the original payment method. If that is unsuccessful, we will hold the amount as a non-expiring, cash-refundable balance until verified alternative payment details are provided.
9.1.3 Outside the 7 day cooling-off period we do not offer refunds or exchanges where you are unable to attend for a reason personal to you. Refund Protection, which covers a range of these situations, is available when you book (clause 9.10). You can also transfer your booking to another person (clause 10.1.7), although an item you are paying for by instalments cannot be transferred until its balance has been paid in full. If the Marketplace opens for that event you can list it there (section 15), but it opens only if the event sells out and may not open at all. Activity credits are dealt with in clause 6.5.
9.2 In addition to your statutory right to cancel under section 8, we offer a voluntary 28 day return period for Clothing, Accessories & Homeware, measured from the day you receive the goods. Goods returned under this voluntary period must be in a resalable condition, meaning they have not been damaged, soiled, washed, altered or worn other than to try them on, and that labels, tags and packaging are intact. Between day 15 and day 28 any additional resale-condition requirements are those published with the product information at the time you placed your order. We will not apply return conditions that were not published then. Returns under this voluntary period are at your own cost and are separate from, and do not reduce, your statutory rights.
9.2.1 If goods are faulty, unsafe or not as described, please contact us at office@campwildfire.co.uk. We will provide a replacement, a repair or a refund in accordance with your statutory rights, which may give you longer to claim than any period set out in these Terms. You do not pay to return faulty goods.
9.3 Food & Drink are not eligible for refund on a change of mind. This does not affect your rights if food or drink is unsafe or not as described.
9.4 Personalised and custom-made items are not eligible for refund on a change of mind. This does not affect your rights if they are faulty, unsafe or not as described.
9.5 Refunds are normally made to the payment method used to place the order. If that method is no longer available, we will make the refund by a verified alternative method once you have provided us with details we can verify. We may ask for evidence before doing so, to protect you and us against fraud. If you have a replacement card on the same account, a refund will usually reach you automatically. If a refund has not reached your account after 15 days, please contact us and we will investigate with our payment provider.
9.6 Where you cancel an order for goods under section 8, we will refund you within the period set out in clause 8.4. Where you return goods under the voluntary 28 day period in clause 9.2, we will refund you within 14 days of receiving the goods.
9.7 Where you cancel only part of an order for goods, the delivery charge is not refunded.
9.8 Refunds are paid in full with no processing fee. This includes refunds under the 7 day cooling-off period (clause 9.1) and refunds we are required by law to provide. For the avoidance of doubt, the Marketplace fee in section 15 applies to Marketplace sales only; it is a resale fee, not a refund fee, and is never deducted from a refund under this section. The Refund Protection price is dealt with separately in clause 9.10.
9.9 Outside your statutory cancellation right under section 8, outbound delivery charges are not refunded.
9.10 Refund Protection
9.10.1 Refund Protection is an optional addition to your booking. It is never added automatically and is never pre-selected, and you can complete your booking without it.
9.10.2 Refund Protection is a contractual promise given by us. It is not an insurance policy purchased by you, and it is not protected by the Financial Services Compensation Scheme.
9.10.3 The total price of Refund Protection, including any applicable tax and charges, is displayed separately before you pay.
9.10.4 Your booking confirmation identifies the Tickets or other items that are protected and the protected value. Items added to your booking later, and upgrades made later, are not automatically protected.
9.10.5 Refund Protection is governed by the TicketPlan Refund Promise, which is available at https://www.ticketplan.com/refunds/docs/en/AST-Refund-Promise-180826.pdf, shown as a prominent link when you buy it and sent to you with your booking confirmation. The Refund Promise sets out the full list of covered reasons, the exclusions, the evidence you must provide, how to apply and the time limits that apply. Where a summary of Refund Protection in these Terms differs from the Refund Promise on what is covered, what is excluded, the evidence you must provide, how to apply or the time limits that apply, the Refund Promise prevails. Clause 9.10.4 and clauses 9.10.7 to 9.10.12 are terms of your contract with us; they apply in addition to the Refund Promise and are not overridden by it.
9.10.6 Refund Protection is administered by TicketPlan Limited. TicketPlan receives evidence and assesses applications under the Refund Promise on our behalf. All applications, supporting evidence and correspondence concerning an application must be sent directly to TicketPlan using the contact details in the Refund Promise. TicketPlan's decision on an application, including any review it permits, is final. Wildkind will not separately reassess or overturn it. This does not affect your statutory rights.
9.10.7 You may cancel Refund Protection by telling us in writing within 14 days of buying it, provided the event has not taken place, and we will refund its price in full. Apart from that right, the price of Refund Protection is not refundable.
9.10.8 Refund Protection does not cover an event that is cancelled, abandoned, postponed, curtailed or relocated at any time before a Refund Protection refund is processed. Where that happens, your rights in respect of your event booking, if any, are governed by clauses 9.1 and 13.4. Where a Refund Protection refund has already been processed for an item, that item is cancelled with effect from the date the refund is processed, and no further refund, exchange or credit is due for it under clauses 9.1, 9.1.1, 9.1.2, 13.4.3 or 15.12. No item may be the subject of both a Refund Protection refund and a refund or exchange under clause 9.1 or clause 13.4.
9.10.9 Refund Protection is tied to the original protected booking and to the purchaser. It does not transfer to a person who buys your Tickets or Accommodation through the Marketplace, or to a person to whom you transfer your booking under clause 10.1.7. Once a protected Ticket has been sold through the Marketplace, no application may be made under Refund Protection in respect of that Ticket.
9.10.10 Where you pay by instalments, the Refund Protection price is calculated using the full protected ticket price and is payable with the first instalment. If a covered reason arises before all instalments have been paid, any approved refund is limited to eligible instalments actually paid, and the remaining instalments will not be collected.
9.10.11 Missing an instalment or allowing a payment plan to default is not itself a covered reason. An application may be made only where you cannot attend for a reason covered by the Refund Promise and you otherwise comply with its terms.
9.10.12 If you upgrade or change your booking, Refund Protection remains limited to the original protected value, unless the original booking and its Refund Protection are cancelled and replacement Refund Protection is purchased for the replacement booking.
10. Tickets, Accommodation, Travel
10.1 Ticketing
10.1.1 When purchasing tickets you will be asked to provide personal information. For more information on how we use your personal data please read our Privacy Policy (campwildfire.co.uk/privacy-policy/ or campkindling.co.uk/privacy-policy/).
10.1.2 The Website is the only authorised ticket agent. Do not buy tickets from other third party sources as we cannot guarantee entry or ensure these tickets are genuine.
10.1.3 Tickets and activity enrolments are personal to the named holder, except where a Ticket is transferred under clause 10.1.7. Public paid resale of Tickets and Accommodation is authorised only through the Marketplace (section 15). A name transfer, including a private sale to a friend or family member at no more than the price you paid, is separately authorised under clause 10.1.7. The Marketplace opens for an event only if that event sells out, and it may not open at all. Where it opens, its opening date, and its closing date where it closes before the event, are shown in your account and in the Event Information for that event.
10.1.4 Named tickets and ID. Tickets and activity enrolments are personal to the named holder and must be personalised with the attendee's details before the event. We may check the identity of any ticket holder against the name on the ticket, and may ask for a valid form of identification on entry. Tickets that have been sold, transferred or obtained other than through us, our official Marketplace or an authorised transfer under clause 10.1.7, or which are presented by someone other than the named holder without our authorisation, may be void, and we may refuse admission or remove the holder from the event without a refund.
10.1.5 Recording for safety and security. We operate CCTV and may make recordings at our events for safety and security purposes and to comply with the law and our licence conditions. We rely on our legitimate interests in operating a safe and secure event for this, and this is not a condition of sale.
10.1.6 Filming and photography. Official filming and photography take place at our events. Attendees may appear incidentally in general crowd and background imagery, and we may use that imagery in connection with the event and our marketing. Our use of imagery is governed by our Privacy Policy. Where we want to use an identifiable person as the featured subject of promotional imagery we will ask for their permission first, and where a child is identifiable we will ask their parent or guardian. If you have a concern about being photographed or filmed, please speak to a member of our team at the event or contact us at office@campwildfire.co.uk, and we will take reasonable steps in relation to future use of the imagery that is within our control.
10.1.7 Transferring your booking. You may transfer your Tickets to another person, free of charge, through your account, up to the transfer deadline shown in your account and in the Event Information for that event. The new holder must be named on the booking and accepts these Terms and the Participant Agreement by using the ticket or entering the event site. A Ticket with active activity enrolments cannot be transferred. You must un-enrol it from all activities before the transfer can be completed. The activity credits released by un-enrolling transfer with the Ticket to the new holder, who can use them while enrolment remains open and subject to availability. Accommodation may be transferred only where your account shows that item as eligible for transfer. A transfer made in accordance with this clause is authorised by us for the purposes of clauses 10.1.3, 10.1.4 and 10.3.16. The name transfer route must not be used to advertise or sell Tickets or Accommodation publicly; public paid resale must use the Marketplace, and section 15 is the controlling section for it. You may arrange a private sale to a friend or family member at no more than the price you paid, and you must use this transfer route to put the booking into their name. An item that is being paid for by instalments cannot be transferred until its balance has been paid in full, unless we expressly agree otherwise in writing; where we do agree, you remain responsible for the remaining instalments.
10.2 Personal Assistance Tickets
10.2.1 We offer a complimentary Personal Assistance Ticket where the assistance of another adult is reasonably required for an attendee to access the event safely. The Personal Assistance Ticket can be used by a partner, friend or professional carer accompanying you.
10.2.2 For adults (18 and over) we offer one Personal Assistance Ticket for each ticket holder with access requirements.
10.2.3 For children (under 18) we offer one Personal Assistance Ticket for each ticket holder with access requirements as long as they are already accompanied by a full paying adult.
10.2.4 If you require a Personal Assistance Ticket you must first purchase your own event ticket and then apply for the complimentary Personal Assistance Ticket. Please do not buy a separate ticket for your Personal Assistant before applying.
10.2.5 We assess each application individually against the eligibility criteria published on our accessibility pages. If we are unable to issue a Personal Assistance Ticket we will explain why.
10.2.6 Personal Assistance Tickets must be organised in advance and are issued on receipt of evidence of eligibility. The Personal Assistant will receive a ticket in their name and must provide valid ID on entry. Personal Assistants must be aged 18 or over at the time of the event. Personal Assistance Tickets are issued subject to these Terms and the Participant Agreement, and by using the ticket and entering the event the named Personal Assistant accepts both. The attendee they support must take reasonable steps to make them aware of both documents before the event.
10.2.7 We accept a valid Nimbus Access Card, or the free Wildkind Digital Access Pass, as evidence of eligibility. Both are issued by Nimbus Disability, which reviews your evidence independently and records the access requirements that apply to you. You can apply for either through our accessibility pages. We do not accept Personal Independence Payment letters, GP letters or other medical correspondence as proof of eligibility.
10.2.8 If paying by instalments, the Personal Assistance Ticket will only be issued once the full price of your ticket has been paid.
10.2.9 Personal Assistance Tickets do not include activity credits.
10.2.10 Personal Assistance Tickets cannot be transferred, sold or assigned. They have no monetary value.
10.2.11 We may withdraw a Personal Assistance Ticket where it was obtained fraudulently, is being misused, or where its holder breaches these Terms or the Participant Agreement.
10.2.12 Nothing in this section affects our obligation to consider reasonable adjustments for disabled attendees.
10.3 Accommodation
10.3.1 The accommodation types available vary by event and are shown when you book. All accommodation options, other than any free general campsite and live-in vehicle pitches we provide ourselves, are provided by third party external suppliers.
10.3.2 Bookings for accommodation we sell directly, including pre-pitched dome tents and the Boutique Campsite where these are offered, will be handled by Adventure Camp Ltd as the only authorised agent for those bookings.
10.3.3 Payment is to be made in full in advance at the price advertised on the Website at the time of booking.
10.3.4 Only persons with the appropriate wristbands will be given access to the Boutique Campsites.
10.3.5 Event tickets must be purchased separately; accommodation bookings do not include tickets to access any of our events.
10.3.6 It is your responsibility to check that the accommodation and equipment provided corresponds to your booking and to notify a member of staff if anything is missing, faulty or incorrect at the time of check-in.
10.3.7 Once you have checked in, the rental of your accommodation begins and the accommodation and equipment becomes your sole responsibility.
10.3.8 If you or your group cause damage or loss of any kind to the accommodation, other guests or their property, you (as the person making the booking) will be responsible for that damage or loss and you shall be liable to pay to Adventure Camp Ltd on demand the amount required to make good or remedy such damage or loss. We also reserve the right to cancel your reservation with immediate effect and (if appropriate) eject you from the event without refund where reasonably necessary in accordance with clause 13.2.1.
10.3.9 You must not use cooking or other gas appliances of any kind inside your accommodation. You must not use naked flames.
10.3.10 Adventure Camp Ltd will not be held responsible for any loss or damage incurred by the use or misuse of any rented accommodation, except where caused by our negligence, and subject to clause 1.5.
10.3.11 Subject to clause 1.5, neither Adventure Camp Ltd nor the third party accommodation suppliers will be responsible for theft of, loss of, or damage to personal items, except where caused by our negligence.
10.3.12 We reserve the right to decline or cancel reservations made and stays in progress by those who have previously breached these Terms & Conditions (as may be updated from time to time) whether the reservation is in that name or not. Adventure Camp Ltd will not be liable for any refund or compensation in such circumstances, except where these Terms or the law require otherwise.
10.3.13 No one will be permitted on site without a ticket to the event, so please do not purchase accommodation for anyone without a valid event ticket, as they will not be allowed to enter. Any refund is governed by clause 9.1 and your statutory rights.
10.3.14 The maximum occupancy of each accommodation type is clearly displayed when booking. You must not exceed the maximum occupancy for the accommodation allocated to you. We reserve the right to conduct checks on occupancy and anyone found to have exceeded such limits will be removed from the event without refund. Occupancy is not transferable.
10.3.15 No meals are included in the price of accommodation.
10.3.16 You and the members of your group must not resell or transfer your reservation (or any part of it) nor advertise or market any accommodation sale on its own or as part of a combined offer, except via our official Marketplace or an authorised transfer under clause 10.1.7. We will not honour any reservations made in this way and do not accept any liability for doing so.
10.3.17 We may move you to different accommodation, or cancel an accommodation booking, where it is reasonably necessary to do so. Reasons include safety or security, a requirement of our licence, the failure of a supplier, the full or partial closure of the site, a failure of site infrastructure, and an operational error in the booking. We will tell you as soon as reasonably practicable and explain why. Where we move you, we will use reasonable efforts to provide suitable replacement accommodation. If the replacement has a lower published price than the accommodation you booked, we will refund the difference. If the replacement does not have sufficient capacity for your party, or does not meet accessibility requirements we have confirmed with you, you may decline it and we will refund the affected accommodation in full. Where you have already used part of your stay, any refund is limited to the affected accommodation you have not used. This clause does not entitle you to a refund of your event tickets, or to travel, replacement accommodation or other consequential costs, solely because your accommodation is changed.
10.3.18 You must vacate your accommodation by the time shown in your booking confirmation and in the Event Information for that event. If no time is shown, you must vacate by 12pm on the final day of the event.
11. Clothing, Accessories & Homeware
11.1 You have a legal right to receive goods which comply with their description, which are of satisfactory quality and which comply with any specific requirements you tell us about (and we agree to) before you place your order.
11.2 The prices displayed on our websites include the statutory Value Added Tax but do not include a delivery charge.
11.3 Product prices online may vary when compared to prices of similar products on site at our events.
11.4 We make all reasonable efforts to accurately display the attributes of our products, including composition and colours. The colour you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colours.
11.5 An item's measurements are only approximate values to give you a better understanding of the model or fit of that specific item, and not a definite guarantee of the actual measurements of the item you receive. The final measurements of an item may vary depending on the material used in its production.
11.6 If there are defects in the goods you have purchased, we abide by all statutory guarantee regulations. If you have a complaint regarding obvious material or manufacturing faults in goods that we have supplied, including damage incurred in transit, please let us know without delay by contacting us at office@campwildfire.co.uk. See also clause 9.2.1.
11.7 We are not responsible for indirect losses which are a side effect of the main loss or damage, for example loss of profits or loss of opportunity; or for failure to deliver the goods or to meet any of our obligations under these Terms where such failure is due to an event that is beyond our control, which includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident and terrorist activity.
11.8 Subject to clause 1.5, our maximum liability to you for any loss or damage arising in connection with your order shall be limited to the total price of your order.
12. Food & Drink
12.1 Food and drink at our events is supplied partly by independent third party traders and partly by outlets we operate ourselves, such as our bars and shops.
12.2 Allergens. Whoever sells an item of food or drink is responsible for the allergen information for it, whether that is an independent trader or one of our own outlets. If you have a food allergy or intolerance, please obtain current allergen information directly from the seller before ordering or consuming anything. Telling us about a dietary requirement does not oblige any seller to take particular precautions, and we cannot guarantee an allergen-free environment or prevent cross-contamination at our events.
12.3 Anyone who appears intoxicated will be refused service for alcohol.
13. Events
13.1 By booking to attend one of our events, you expressly agree to be bound by these Terms. Specific Terms shown on an event listing supplement these General Terms. Specific Terms vary a provision of these General Terms only where they expressly identify the provision being varied. Otherwise these General Terms prevail. Nothing in any Specific Terms reduces your statutory rights.
13.1.1 Our Participant Agreement, published at campwildfire.co.uk/participant-agreement/ and campkindling.co.uk/participant-agreement/, forms part of these Terms for everyone attending our events. The account holder accepts these Terms and the Participant Agreement (in the version applicable under clause 18.3) when booking or enrolling in activities, on behalf of themselves and everyone in their booking, including children they are responsible for, and must take reasonable steps to make everyone in their group aware of both documents before the event. In addition, every ticket is issued, sold and transferred subject to these Terms and the Participant Agreement, and by using a ticket or entering an event site an attendee accepts both documents, whether or not they made the booking. Serious or repeated breaches of the expectations in the Participant Agreement, or conduct that endangers safety or breaks the law, may result in removal from the event without a refund. Where a child must be removed, the adults responsible for them (and any dependants of those adults) must also leave, without a refund.
13.1.2 If there is any conflict between these Terms & Conditions and the Participant Agreement, these Terms & Conditions take precedence, except that nothing in either document reduces your statutory rights or our commitments under clause 1.5. The "we encourage you to" sections of the Participant Agreement are guidance only and are not contractual obligations.
13.1.3 Activity descriptions and inherent risks. The description of an activity may include a risks section setting out the risks inherent in that activity. By enrolling in an activity (or enrolling a child for whom you are responsible), you confirm that you and any such child are fit to take part in it and you acknowledge the inherent risks stated in that description. This does not affect our duty to take reasonable care or our commitments under clause 1.5. We may cancel an activity on safety grounds, in which case clause 13.9 applies.
13.2 Admission
13.2.1 Adventure Camp Ltd may refuse admission or remove any person from an event site where reasonably necessary for safety or security, to comply with the law or licence conditions, or for breach of these Terms or the Participant Agreement.
13.2.2 Admission will be refused without a valid ticket.
13.2.3 Admission will be refused outside of the publicised gate opening hours for that event. Your tickets, accommodation and activity enrolments remain valid and you will be admitted during the next publicised gate opening period. We do not provide waiting or overnight facilities outside those hours, so please check the gate opening hours in the Event Information for that event before you travel.
13.2.4 Where events are exclusively for adults (18 and over), admission will be refused without a valid form of identification to prove this. Valid forms of ID include: an in-date photographic driving licence or provisional licence, an in-date passport, a proof of age standard scheme (PASS) card, or another form of identification we publish as acceptable for that event.
13.2.5 Where events are inclusive of children (under 18), they must be accompanied on arrival by an adult who is their parent or legal guardian, or another adult (18 or over) authorised by the parent or legal guardian. You can name that adult when you book; if the accompanying adult changes after booking, the parent or legal guardian must tell us before the child arrives at the event. One adult can accompany a maximum of 3 children. Once at an event, children aged 0-11 must be accompanied at all times, and children aged 12-17 must be accompanied outside the hours published in the Event Information for that event. Neither applies while a child is enrolled in a supervised session run by us for their age group. We may set different accompaniment limits or age bands for a particular event; where we do, they are published in the Event Information for that event and apply in place of this clause.
13.2.6 Persons who have gained access to an event without a valid ticket, permission, or other lawful authority to remain, or have gained access by fraudulent means, may be searched and will be evicted without refund.
13.2.7 We may refuse admission to, or remove, any person for a serious or repeated breach of these Terms or the Participant Agreement, for harassment or nuisance, for intoxication, or for conduct that we reasonably believe presents a risk to safety or security or is seriously disruptive to the event or to other attendees. Where we act under this clause no refund is due. Where immediate action is reasonably necessary we may act without prior warning. This clause does not affect your statutory rights.
13.3 Prohibited Items
13.3.1 A personal and baggage security search is a condition of entry to our events. Anybody found to be in possession of a prohibited item may have that item confiscated, be refused entry without a refund and in serious cases be detained by the police. Prohibited items include but are not limited to: illegal drugs, knives (except kitchen or folding knives with a cutting edge of 3 inches / 7.62cm or less), sound systems, glass bottles, fireworks, explosives, BBQs, smoke canisters, air horns, flares, weapons or potential weapons, lasers, drones, sky lanterns, candles, glitter cannons, confetti cannons and party poppers, glitter that is not biodegradable, aerosol gas canisters, piercable gas canisters, liquid or gel fuels, electric hobs or hotplates, swedish logs, screw on or easy-clic gas canisters over 500g (except where it is a steel or calorgas container up to 5kg fitted into a live-in-vehicle), generators, chemical toilets (except where fixed within live-in vehicles), unofficial high-visibility clothing, open bottles of any kind of liquid that can be consumed, signs or materials displaying discriminatory, derogatory or offensive messages, slogans or images. The prohibited items list for a particular event is published in the Event Information for that event. Where that list differs from this clause, for example because of fire risk or a condition of our licence, the published list applies.
13.3.2 Adult guests may bring a maximum of 8 cans of beer, cider, wine or pre-mixed spirits for their own consumption. Any excess alcohol will be confiscated. We may set a different allowance for a particular event; where we do, it is published in the Event Information for that event and applies in place of this clause.
13.4 Changes to Event
13.4.1 We may change the advertised line-up, artists, performers, attractions and activities at any time. Minor changes of this kind may be made without individual notice. Where we cancel, postpone or relocate an event, or make a material change to its date, start time, duration or venue, we will take reasonable steps to notify the booking holder.
13.4.2 In the event of such alteration, and subject to clause 13.4.3, we will not be liable to the ticket holder or any other person for any costs, expenses or other losses resulting from such alteration.
13.4.3 If we cancel or postpone an event, ticket holders may choose between exchanging their booking for a future event and a full refund, requested within 14 days of our announcement, and clause 9.1.1 applies. If an event is curtailed after it has started, clause 9.1.2 applies. If we make a material change to an event's date, start time, duration or venue, ticket holders who can no longer attend have the same choice on the same terms. Changes to the advertised line-up, artists, performers, attractions or activities do not qualify; where we cancel an activity you have enrolled in, clause 13.9 applies.
13.5 Commercial Activity
13.5.1 Strictly no trading or other commercial activity by any ticket holder will be allowed on any of our event sites without Adventure Camp Ltd's prior written consent.
13.5.2 Adventure Camp Ltd will charge a fee for any commercial activity (including filming, photography and recording).
13.6 Safety
13.6.1 Admission is at the ticket holder's own risk. Subject to clause 1.5, Adventure Camp Ltd will not be liable for any loss or damage sustained at any of our events, including damage, theft or losses to property and motor vehicles, where the cause is the negligence of the ticket holder, the actions of other patrons or third parties, or events beyond our reasonable control.
13.6.2 To protect your own safety and that of other guests, please act responsibly.
13.6.3 Exposure to loud and excessive music may be damaging to your hearing.
13.6.4 Strobe lighting may be used at our events.
13.6.5 Fireworks, chinese lanterns, flares and the burning of plastics are not permitted.
13.6.6 Medical treatment at our events is provided by a separate legal entity. Any claims resulting from medical treatment received should be directed to the providers. Adventure Camp Ltd accepts no liability for any injury, claim or damages resulting from any medical treatment on-site. Subject to clause 1.5.
13.6.7 Attendees are aware that our events and activities sometimes take place in an outdoor location and that being in such a location carries a certain element of risk. Subject to clause 1.5, Adventure Camp Ltd is not responsible for loss or injury arising from risks inherent in an outdoor location which remain after we have taken reasonable care. Attendees are responsible for bringing appropriate footwear and clothing.
13.6.8 Activities carry risks that are inherent in the activity itself. The inherent risks of each activity are described in the information for that activity shown when you enrol, and by enrolling you acknowledge the risks stated there. Adventure Camp Ltd and its partners will take reasonable care for your safety. We recommend that you take out your own personal accident insurance cover.
13.6.9 Attendees are responsible for ensuring that they are fit enough to undertake their chosen activities. We strongly advise against alcohol and/or drugs being consumed whilst you are undertaking an activity.
13.6.10 The activity leader may refuse participation in an activity where they reasonably believe an attendee is under the influence of alcohol or drugs, or is otherwise unfit to participate safely.
13.7 General
13.7.1 Strictly no animals (with the exception of assistance animals) will be allowed at our events.
13.7.2 If you are bringing an assistance animal, or need to use a mobility scooter or other mobility equipment, please tell us as part of your accessibility application so that we can plan pitching, access routes and any equipment needed. How to apply, and the application deadline for each event, are set out on our accessibility pages. Please apply as early as you can. We will consider requests made close to the event, but some arrangements may not be possible at short notice. Telling us in advance helps us plan; it is not a condition of entry, and we will not refuse entry to an assistance animal, or to the person it supports, because it was not notified in advance.
13.7.3 Please use the bins provided.
13.7.4 Urinating and defecating in places other than the toilet could result in immediate ejection from our events.
13.8 Cancellation, Curtailment and Postponement
13.8.1 Whilst we will make reasonable efforts to inform you of any event cancellations or postponements as quickly as possible, it is your responsibility to check for such announcements. Customers should be aware that some circumstances which could give rise to the cancellation or postponement of an event can arise immediately prior to the start time.
13.9 Programme Availability
13.9.1 Enrolment in activities is a self-service online system, and places in activities are allocated on a first come first served basis. We cannot guarantee availability in any particular session or activity. Occasionally we are required to cancel or postpone certain activities due to circumstances outside of our control, or on safety grounds; where this happens we will use reasonable efforts to offer an alternate session or activity as a replacement. Refunds are not offered for postponement or cancellation of individual activities.
13.9.2 Occasionally we are required to cancel or postpone certain performances due to circumstances outside of our control; where this happens we will use reasonable efforts to provide an alternate performer as a replacement. Refunds are not offered for postponement or cancellation of individual performances.
14. Competitions & Promotions
14.1 Prior written permission is needed by Adventure Camp Ltd to use event tickets, accommodation or products in any sales, promotions, media, marketing, reward programmes, staff incentives, raffles, auctions or competitions.
14.2 These General Terms apply to every promotion we run. The Specific Terms of a promotion supplement them, and govern that promotion's expressly stated closing date, eligibility, entry method, winner-selection method and prize. In any other respect, Specific Terms vary these General Terms only where they expressly identify the provision being varied; otherwise these General Terms prevail. Nothing in any Specific Terms reduces your statutory rights.
14.3 By entering a promotion you agree to be bound by these General Terms and by the Specific Terms of that promotion.
14.4 Eligibility. Promotions are open to persons aged 18 or over at the time of entry, unless the Specific Terms say otherwise. Employees of Adventure Camp Ltd and their immediate families may not enter, and neither may employees or immediate family members of any third party sponsor, prize provider or agency assisting with the promotion. We may ask an entrant or winner for reasonable evidence that they are eligible before awarding a prize.
14.5 Entry. Any entry limit is stated in the Specific Terms. Entries that are fraudulent, automated, duplicated in breach of a stated limit, or made using a false name may be disqualified. We are not responsible for entries that are not received, are delayed, or are affected by a technical failure outside our control.
14.6 Disqualification. We may disqualify an entrant, and require the return or reimbursement of a prize already awarded, for a material breach of these General Terms or of the Specific Terms.
14.7 Prizes. Prizes are subject to availability and are non-transferable. We may substitute a prize of broadly equivalent value. There is no cash alternative unless the Specific Terms say otherwise. Any tax payable on a prize is the winner's responsibility. Costs that are not expressly included in the prize, such as travel, parking and personal spending, are the winner's responsibility.
14.8 Suspension or cancellation. We may suspend, modify, terminate or cancel a promotion where its administration, security, fairness or integrity is compromised, including by fraud, technical failure, unauthorised intervention or a change in the law. Where we do, we will act reasonably and will tell entrants.
14.9 Winners. We will notify winners and handle winners' information in accordance with the Specific Terms, applicable promotional rules and our Privacy Policy. Winners may be asked to take part in reasonable publicity; we will not require this as a condition of receiving a prize unless the Specific Terms say so and that is lawful.
14.10 Our decisions are final, subject to applicable law, manifest error and any complaint or regulatory rights.
14.11 Subject to clause 1.5 and to your statutory rights, we are not liable for loss arising out of a promotion beyond the value of the prize, including where a prize is provided by a third party.
15. Marketplace
15.1 The Marketplace is a service where you can list unwanted Ticket and Accommodation booking items for events to be securely purchased by third parties. The Marketplace is the only route we authorise for advertising or selling Tickets and Accommodation publicly, and this section 15 is the controlling section for public resale. You may also arrange a private sale to a friend or family member at no more than the price you paid, and transfer the booking into their name under clause 10.1.7; that route must not be used to sell publicly or at a profit. We provide the platform only; the sale is between you and the buyer, and our role and responsibilities are limited to those set out in this section 15.
15.2 You are responsible for ensuring that any items you list are accurate, valid, and eligible for resale. We may remove a listing where we reasonably consider the item is not eligible, the listing is inaccurate, or listing would breach these Terms.
15.3 The Marketplace service is not available for all items. Your account shows which of your items are eligible.
15.4 You are responsible for listing any items you wish to offer on the Marketplace.
15.5 Once an item is listed we match it with buyers who have registered interest in that event, in the order they registered. A matched buyer is given a limited period, shown in your account, in which to complete the purchase. If they do not complete it, the item is offered to the next buyer. We will remove a sold item from your account.
15.6 You may remove an item from the Marketplace through your account at any time before it is matched with a buyer. Once an item has been matched and offered to a buyer, it cannot be removed until that buyer's purchase period has expired without a sale. You may, however, remove a matched item at any time before the sale becomes final in order to make an application under Refund Protection as required by clause 15.16, or where clause 9.1.1, 9.1.2 or 13.4.3 applies to you. Where you do, we will withdraw the offer made to the matched buyer.
15.7 Items listed on the Marketplace must not be advertised or sold through any other channel while listed.
15.8 Tickets that are listed on the Marketplace cannot be used to enrol in activities.
15.9 Tickets cannot be resold with active activity enrolments attached.
15.10 We cannot guarantee that any item listed on the Marketplace will sell. We do not actively market individual listings, nor do we offer any form of priority listing service.
15.11 A sale becomes final when the buyer's payment is completed and we confirm the sale in your account. Once a sale is final it cannot be cancelled or reversed, except as set out in clause 15.12.
15.12 Items purchased through the Marketplace are not eligible for refund, return, exchange, or the 7 day cooling-off period, except where an event is cancelled, curtailed or postponed, or where clause 13.4.3 gives ticket holders a choice of exchange or refund, in which case clauses 9.1.1, 9.1.2 and 13.4.3 apply to that purchase as if the items had been purchased directly from us. The 7 day cooling-off period never applies to an item purchased through the Marketplace.
15.13 We cannot guarantee uninterrupted access to the Marketplace, or any particular timeframe for a listing to be matched with a buyer.
15.14 A Marketplace fee applies to Marketplace sales of items listed by customers. The fee that applies for an event is shown to you before you list an item and before you buy one.
15.15 If your item sells, we will pay you the amount you have actually paid for that item as at the date the sale becomes final, less the seller's Marketplace fee. This is a seller payout, not a refund. Where you are paying for that item by instalments, the sale ends the payment plan for it: we will stop all future instalments for that item and will not collect them, and clauses 6.3.4 and 6.3.5 do not apply to it. We will initiate the payout within 10 working days of the sale becoming final; your payment provider's own processing time is additional to that. If your original payment method is no longer available, we will make the payout by a verified alternative method once you have provided details we can verify, and we may ask for evidence before doing so.
15.16 While an item is listed on the Marketplace it is not eligible for a refund or exchange through our standard policy. If you remove the listing before it sells, your usual rights apply again. An item must not be listed, sold or transferred while a Refund Protection application for it is pending. You must remove any Marketplace listing before applying, and we may suspend listing and transfer of the item until TicketPlan's decision. By applying, you authorise us and TicketPlan to exchange the booking, ownership and application-status information needed to prevent a duplicate payment. No item may be the subject of both a completed Marketplace sale and a Refund Protection refund. Once an item has sold, no refund, exchange or Refund Protection application may be made in respect of that item, and Refund Protection does not transfer to the buyer (clause 9.10.9).
15.17 The Marketplace opens for an event only if that event sells out, and it may not open at all. Where it opens, its opening date, and its closing date where it closes before the event, are shown in your account and in the Event Information for that event. Any item that does not sell remains in your account. It can be used to attend the event, and can be used to enrol in activities for as long as enrolment remains open and subject to availability.
15.18 By using the Marketplace, whether listing or purchasing, you agree to these Terms & Conditions and to the Participant Agreement, and any ticket purchased through the Marketplace remains subject to both documents in the hands of the new holder. The Marketplace is provided as a secure platform for resale, but we accept no responsibility for items not selling.
16. Nudity
16.1 Nudity is not permitted at any of our events, including adults-only events.
16.2 For these Terms, nudity means being completely unclothed or having genitals exposed. Being topless is not treated as nudity.
16.3 Anyone who is nude may be required to cover themselves immediately. A serious or repeated breach of clause 16.1, or a failure to follow a reasonable staff direction to cover up, may result in removal from the event without a refund under clause 13.2.7.
16.4 This clause does not apply to children under 8, or to a child of any age while being changed, washed, toileted or treated for injury.
17. Severance
17.1 If any of these Terms & Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms & Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.
18. Changes to these Terms
18.1 We may update these Terms from time to time. We will only do so to comply with the law, a court decision, a regulator or our premises licence; to reflect a change in how we run our events for reasons of safety or security; to correct an error or make the wording clearer; or to reflect a change in the services we offer. We will publish the current version on our websites.
18.2 The terms about price, payment, refunds, exchanges, cancellation and the Marketplace are fixed in the version current when you place your order. Later changes to those terms do not apply to that order.
18.3 Entry conditions, safety rules, prohibited items and the Participant Agreement apply in the version current at the time of the event. You accept them by enrolling in activities or by entering the event site.
18.4 We may make reasonable changes to the entry conditions, safety rules, prohibited items and Participant Agreement referred to in clause 18.3 where necessary to comply with law or licence conditions, or for the safety, security or reasonable operation of the event. We will publish the current version and, where reasonably practicable, notify booking holders of significant changes. A change to the event date, venue or another paid service is dealt with under clause 13.4 and applicable law.
18.5 We retain dated copies of published versions of these Terms and the Participant Agreement so that we can identify the version applicable to a booking or event.