Exchanges & Refunds
This is a summary. The full detail is in our Terms & Conditions, which is the document that applies.
Tickets, Accommodation & Travel Bookings
7-day Cooling Off Period
If you change your mind about a booking and inform us within 7-days, we will offer a full refund. Your refund will be processed within 14 days.
The cooling-off period doesn't apply to anything bought through the Marketplace.
After 7 days Tickets, Accommodation and Travel Bookings are non-refundable, unless we cancel, postpone or curtail the event.
Cancellation or Postponement
If an event is cancelled or postponed, we will offer you the choice of exchanging your booking for a future event or a full refund. Your exchange or refund will be processed within 14 days.
Curtailment
If an event is curtailed (cancelled or postponed once it has started) we will offer you the choice of exchanging your booking for a future event or a partial refund based on the amount of the event that has taken place. Your exchange or refund will be processed within 14 days.
Refund Protection
When you book you can add Refund Protection. If you then can't attend for one of the covered reasons you can apply for a refund of what you paid.
It doesn't cover everything. In particular it doesn't cover anything you could reasonably have known about when you booked. Please read the TicketPlan Refund Promise before you buy it.
Refund Protection is administered by TicketPlan. Applications, evidence and correspondence go directly to TicketPlan using the contact details in the Refund Promise, and their decision is final.
Clothing, Accessories & Homeware Items
28-day Returns Period
If you change your mind about an item and inform us within 28-days, we will offer an exchange or full refund. Your exchange or refund will be processed within 14 days of us receiving the returned item.
Food & Drink Items
Exchanges and refunds are not available on food and drink items.
Personalised & Custom Made Items
Exchanges and refunds are not available on personalised and custom made items.
Packages
Where bookings and items are sold as part of a package, for the purposes of exchanges and refunds, they will be treated individually.
Further Information
For full details on exchanges and refunds, please see our Terms & Conditions.
If you can no longer attend an event and wish to list your tickets and accommodation for sale to other attendees then you can do so using our Marketplace.
The Marketplace
The official Marketplace opens once all of the primary releases (Veteran, Ultra-earlybird, Super-earlybird, Earlybird, Penultimate, Final, Resale) have taken place and the event is sold out. You cannot add unwanted tickets and accommodation to any of the primary releases, including the Resale, which is solely used for reselling tickets and accommodation from cooling-off periods and defaulted payment plans.
If an event doesn't sell out, the Marketplace doesn't open for it.
If your item sells you'll be paid what you've actually paid for it, less the Marketplace fee. It's a seller payout, not a refund.